High Levels of Customer Service
From the moment you reserve your new Charles Church home, we pledge to make the experience enjoyable and informative every step of the way. We aim to take care of you, not just when you are buying but also after you have moved in. All of our staff are encouraged to provide a high level of customer service and to deliver our comprehensive pre-move and after-sales Commitment to our customers.
Charles Church Masterfile
Upon reservation you will receive a copy of our Masterfile, which has been produced to assist you through the different stages of your purchase and for you to use as a reference after you have moved in.
Regular Information Call
Our Sales Team is trained to offer you expert guidance and practical assistance throughout the buying process. You will receive regular calls to keep you informed of the progress of your new home and our Sales Executives will respond quickly and efficiently to any queries you may have.
Choices
Subject to build stage, every Charles Church home is offered with a choice of fixtures and fittings, encompassing the latest designs from leading manufacturers.
‘Select’
For those purchasers who wish to further personalise their new home, an exciting range of options is available to purchase from our ‘Select’ scheme, depending on the stage of build. Our experienced Sales Team is on hand to guide you through the choices available to you.
Quality Assured
A comprehensive 24-point pre-plastering inspection will be carried out by our Site Manager and a senior member of our Construction Department. This includes a check on foundations, plumbing, wiring, blockwork and cavities. You will be given a Quality Assured Certificate signed by a senior member of our Construction Team when you have completed the purchase of your new home.
New Home Demonstration
Before occupation, a member of our team will walk you around your new home and demonstrate the fixtures, systems and appliances fitted, to ensure that you are happy and familiar with their operation.
and after...
Courtesy Call
A few days after legally completing and moving into your new home, a member of our on-site Construction Team will personally call to ensure that all is well with your new home.
Full Emergency Cover Hotline
A Customer Hotline is available to call out of hours in the event of a failure of any service supply – electricity, gas or water in your new home.
One Month Inspection
Teething problems may sometimes occur in a new home within the first few weeks of occupation. Any problems should be reported on your One Month Inspection Form and we will endeavour to complete all agreed items within a month of receiving this.
Warranties
We provide a two year warranty with your new home and enforce any warranties provided by the manufacturers for the first two years of occupation. Our Customer Service Team is on hand to offer you the necessary guidance.
Ten Year Warranty Cover
The industry regulated 10 year warranty cover is applicable to every Charles Church home.
A comprehensive guide explaining the cover will be supplied with
your Masterfile.
Future Moves
When you decide it is time to move on, we will give you a £1000 voucher towards the purchase of any new Charles Church home in the country as a thank you for your loyalty.